Description
Terrence Higgins Trust is the UK's leading HIV and sexual health charity. We support people living with HIV and amplify their voices, and help the people using our services to achieve good sexual health.
Our current strategy includes:
- working to end new transmissions of HIV in the UK by 2030
- supporting people to live well with HIV
- challenging the stigma associated with HIV and with poor sexual health
- delivering high quality services.
We do this by supporting people living with HIV and ensure their voices are heard, providing testing services for HIV and other sexually transmitted infections, and helping the people using our services to achieve good sexual health.
As well as provide services, we campaign on issues from relationships and sex education in schools to the proper funding of HIV services.
We also run community projects such as Positive Voices, which supports people living with HIV to tell their own stories, and work and skills programmes for people living with HIV. And on behalf of Public Health England, we lead It Starts With Me, the national HIV prevention programme.
THT Direct Helpline
We're open:
- 10am to 6pm, Monday to Friday Our phone number is 0808 802 1221
This is free to call from all UK landlines and most major mobile networks. It won’t appear on your telephone bill.
Live Chat Monday to Thursday
We are trialling a new live chat service to offer support without the need to make a phone call. The chat is open on Monday, Tuesday, Wednesday and Thursday at the following times.
11am to 1pm and 3pm to 5pm
Live chat is anonymous and confidential. We're offering it alongside our phone helpline, initially at the times given above.
At the end of your chat session, you'll be directed to an online survey about your experience. Please take a few minutes to fill this in as it helps us to understand how live chat is working. We'll use this feedback to develop the service further.
How we can help
Our advisers can provide emotional support if you are worried about your sexual health or have concerns about living with HIV. We can help you access services local to you across the UK, whether provided by us or by someone else.
If your call is complicated then one of our advisers may need to call you back when they’ve done some research. We’ll tell you when we are going to call back. We can also send out information to your home for you to read, in a plain envelope.
You can contact us to find out about:
- Testing for HIV or other sexually transmitted infections (STIs).
- Accessing PrEP or PEP.
- Prosecutions for transmission of HIV.
- Any other questions about improving your sexual health.
You can get in touch with us by email to info@tht.org.uk.
We’ll try and respond within three working days. If your question is urgent – such as about accessing PEP – then try calling for a quicker response.
If you prefer, you can email us and provide a telephone number so that we can call you.
Write to us
The address for sending your question by post is:
THT Direct
Terrence Higgins Trust
439 Caledonian Road
London
N7 9BG
We’ll try to respond within three working days. We would recommend calling if your question is urgent. We will write back to you in a plain envelope, so it won’t be obvious that the letter is from us.
Contact Details
Contact name: Direct Helpline
Email address: info@tht.org.uk.
Phone number: 0808 802 1221
Mobile number:
Locations
Address details:
Online
Published: 15 June 2021