Tenants First Service


Tenants First is a fresh approach to Tenancy Support.

Our Tenants First Service is a highly skilled team with expert knowledge.  We offer our tenants a range of specialist, tailored interventions to help them sustain their tenancies and enjoy where they live.

We do this by offering a personalised package of support for tenants experiencing difficulties and work holistically in order to improve identified outcomes, in a solution focussed way.

Tenants First offers a fresh approach to the way we provide support - tailoring intervention, working together with tenants and our partners in order to provide the support they need, when it is needed.

Our specialist team include:

Mental Health Housing Support Officers - supporting tenants with low level mental health needs which are affecting their ability to maintain a successful tenancy.

Family Intervention Keyworkers - offer practical, hands on intensive support to tenants with multiple and complex needs.  The criteria for a Keyworker is that tenants are:

  • Involved in criminal or anti-social behaviour.
  • Struggling with high level debt
  • In danger of losing their home
  • Involved in domestic abuse and or sexual violence
  • Experiencing untreated/managed mental health problems
  • Experiencing untreated/managed physical health problems
  • Experiencing substance misuse problems
  • Caring for children in need (education/parenting/safeguarding)

Tenant Support Officers -  providing specialist money management advice and support to tenants who have difficulties with

  • Tackling and reducing their rent arrears
  • Certain vulnerabilities which mean they need help completing online applications for Housing Benefit and Council Tax Support
  • Opening bank accounts
  • Budgeting
  • Dealing with additional rent charges due to under occupation sometines known as 'Bedroom Tax'
  • Universal Credit

Furnished Tenancies - We can consider providing a furnished tenancy for applicants who are to become our new tenants and who:

  • Do not own adequate furniture/are not in a position to reasonably afford to furnish their new home.
  • Are vulnerable and have health or social problems.

If you wish to refer to our service you can do one of the following:

  • Visit our website and complete an online e-form
  • Call us on 01226 787181
  • Email us at TenantsFirstService@barnsley.gcsx.gov.uk

Our service is only avialable to Berneslai Homes Tenants.


Service Details

Berneslai Homes Tenants across Barnsley, S70 2RD (directions displayed on map)
Tenants First Berneslai Homes
Service Type:
Money and finance
Age Groups:
  • Adults
  • Older people
  • Young adults

Berneslai Homes Tenants

This page was last updated on 16 October 2018

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This page was last updated on 16 October 2018


Contact Details

Contact Name:
Tenants First Service
01226 787181