
Description
Our free and confidential international family tracing service can help with finding your family if you haven’t been able to contact them yourself. We may be able to help you if you are in the UK and want to:
- find your missing family
- contact a family member (send a message but not money or packages)
- get a certificate of detention for those who have been imprisoned.
We help families reconnect with missing loved ones who have lost contact because of armed conflict, migration, and disaster. This includes finding partners of people who are not married and those looking for their same-sex partners.
Our service is to help find missing family and we can't give you letters for evidence in official proceedings.
Help in a recent emergency
If you need help with an urgent tracing enquiry, please check the quick links below or contact your local family tracing office.
Find missing family affected by:
What will happen at your appointment?
If you're ready to find your missing family, our international family tracing service is available in a range of locations. Use the postcode lookup tool above to find your nearest service.
In the appointment:
- We will ask questions about your relative and where you think they might be to assess if we can look for them.
- We'll fill in a tracing and consent form together.
- We can provide an interpreter for your preferred language.
Please note, most of our appointments are by phone or video call.
If you would like to see us for a face-to-face appointment, we will try and do this when possible. Please let us know when you speak to us.
Consent and your personal data
We will need your consent to share your information when looking for lost family. If you have questions about your personal data, please email: dataprotection@redcross.org.uk.
We are able to access interpreters for all languages.
Although our office is in Sheffield you don't need to visit the office, we can help you over the phone.

Contact Details
Contact name: You can make an enquiry online through the website
Email address: FindYourFamilyNorthEast@redcross.org.uk
Phone number: 0114 242 7384
Mobile number:
Address: Unit 24 Jessops Riverside 800 Brightside Lane Sheffield S9 2RX
Locations
Address details:
Unit 24 Jessops Riverside, 800 Brightside Lane, Sheffield S9 2RX
Other Details
Cost: FREE
Eligibility: Primarily refugees and Asylum Seekers but also other people who have lost contact with their family due to war, natural disaster or migration.
Published: 02 October 2019