YORKSHIRE WATER - HELP PAYING YOUR BILL

How we can help

We don’t want anyone to worry about paying their water bill. Take a look at all the free ways we could help you save.

Do you have a water meter?

Being on a meter could make a huge difference to your bill, depending on the type of house you live in, because you only pay for what you use rather than a set price.

If you don’t already have a meter, get in touch to see if we can fit one free of charge and start saving you money.

Our payment plans

We can set up a payment plan to help you pay in instalments. You can choose an arrangement that works best for you.

Our support schemes

Why not apply for one or more of our schemes below? It could help to reduce the amount you pay for your water bill.

WaterSure

You can apply if:

• You have a water meter or would be happy to have one fitted.
• You claim an income-based benefit, (for example Universal Credit), and
• You need to use extra water (due to a medical condition or you have three or
  more children.)

How it can help you:

Your bill will be capped at the average water bill amount, so if you use more than this, you won’t need to worry.

WaterSupport

You can apply if:

• You have a low household income and
• Your annual water bill is higher than average.

How it can help you:

• We may be able to reduce the amount you pay in line with our average water bill. (If you’re not sure, ask us and we’d be happy to check for you).

Water Direct

You can apply if:
• You’re on benefits. Please ask us and we can advise if you qualify.

How it can help you:

We can take payments directly from your benefit. This can help you to budget – less hassle, less worry!

Resolve

You can apply if:
• You have more than 12 months of unpaid water bills.

How it can help you:

We can support you in paying off your debt within 12 months.

Community Trust

An independent registered charity we work closely with to offer support.

You can apply if:
• You have arrears with Yorkshire Water between £50 and £2000.
• You have at least one priority debt such as rent or council tax.

How it can help you:

You may be awarded an amount direct into your Yorkshire Water account, to help pay off your water bill arrears.