NORTHERN POWERGRID - BE PREPARED FOR A POWER CUT

Before

• Keep a torch in a handy place and ensure it has batteries in it.
  Candles are not safe.
• Have warm clothing and blankets to hand.
• Make sure your mobile phone is fully charged and that important numbers are also stored on a notepad in case it dies.
• Have a fully charged mobile phone power bank that you can charge your phone and other rechargeable items with.
• Have a battery-powered radio, tuned into a local radio station.
• Consider getting an analogue landline phone, rather than a digital one. Remember, if your landline phone requires a mains power supply, it will not work during a power cut.
• Fill a vacuum flask with a warm drink.
• Fill a hot water bottle.
• Leave a light switched on, so you know when the power has been restored.
• If you think you might need extra support during a power cut, make sure you are a Priority Service Member so we can ensure you are as safe and as prepared as possible. Sign up by calling 0800 169 2996 or online at northernpowergrid.com/care
• If you are already a member and any of your contact details have changed since signing up, you can get in touch with the team to update them and if you would like to receive text messages instead of calls during the night, let us know your mobile phone number, either by calling us on 0800 169 2996 or by e-mailing us at priorityservices@northernpowergrid.com

During

• Visit www.northernpowergrid.com - Call 105 (national Freephone service – will redirect you as required)
• Or 0800 169 2996 (our dedicated Priority Services Membership line – available 24 hours a day, 365 days a year).
• Turn off or unplug electrical equipment, especially anything that generates heat.
• Never to put yourself in danger and alert the emergency services if a dangerous situation arises

After

When power is restored turn your appliances back on one at a time.
Northern Powergrid will contact you every two years to ensure we have all your correct details.