CLOVERLEAF ADVOCACY - INDEPENDENT COMPLAINTS ADVOCACY SERVICE (ICAS)

Independent Health and Social Care complaints advocacy is for anyone who wants to make a complaint about Social Care, NHS or NHS-funded services. This could include care providers, Adult or Children’s Social Care, hospitals, doctors, dentists, pharmacies.

If you are not sure if we can help with your complaint, please get in touch. Our Health & Social Care Complaints advocates are specifically trained to support you through the complaints process, including:

• Understanding the complaints process
• Making a complaint in writing
• Keeping in touch with you about the progress of your complaint
• Attending meetings with you and health/social care professionals
• Helping you to understand the outcome of your complaint
• Helping you to take your complaint to the Ombudsman if you are not happy with the outcome.

About Cloverleaf Advocacy

Cloverleaf has been helping people to understand their rights, have their voices heard, and be at the centre of decisions made about them since 1995. We always want to provide a positive experience for people working with our advocates. We welcome any feedback or comments about the service we provide.

As a fair, inclusive, and safe organisation, we’re committed to ensuring people from marginalised groups and communities get the right support for them. Collecting equalities data helps us do that. All information is stored securely - you can find out more about how we store and use information on our website.

For more information on our services or to make a referral, contact us.